Privacy Policy

THIS PRIVACY POLICY SETS FORTH OUR POLICIES AND PROCEDURES FOR THE COLLECTION, USE, STORAGE, DISCLOSURE AND PROTECTION OF ANY INFORMATION GATHERED ON THE LOANFLIX PLATFORM (“LOANFLIX” OR “WE” OR “OUR” OR “US” OR “THE COMPANY” OR “WHALETECH SOLUTIONS PRIVATE LIMITED”). THIS PRIVACY POLICY DOES NOT APPLY TO INFORMATION COLLECTED BY THE COMPANY IN OTHER WAYS, INCLUDING INFORMATION COLLECTED OFFLINE. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO USE THE SERVICES, OR ACCESS THE LOANFLIX PLATFORM YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY NOT AVAIL THE SERVICES.

 

1. COLLECTION OF INFORMATION

To create an account/avail a loan on the App, you must provide Us with certain basic information required to provide customized services. The information We collect from you includes:

 

Personal Identifiable Information

such as name, address, gender, date of birth, e-mail addresses, phone number, username, password, PAN card, Aadhaar, financial information such as employer name, monthly salary, bank account no., credit information, login-in credentials of third parties such as social media sites, copies of identification documents, biometric information, personal description and photographs, etc.;

 

Information about Your Device

such as the type of mobile device you Use, unique device identifiers (e.g. your Device's IMEI or serial number), information on operating system, SDK version and mobile network information including carrier name, SIM serial and SIM slot, your profile information, list of installed Apps, wi-fi information, locations, etc.;

 

Information Stored on Your Device

such as contact lists, call logs, SMS logs, installed apps, photos, videos or other digital content (content Information), etc.

 

Information about Your Credit

for the purpose of this loan We will be pulling your credit bureau score.

The information We collect about You will depend on the products and services we offer, on an ongoing basis. The information collected from You will be used in order to effectively provide services to You. If You do not allow Us to collect all the information We request, We may not be able to deliver all of these services effectively.

 

2. USE OF INFORMATION

Information collected by us shall be used to:

Ÿ conduct KYC based on the information shared by Users for providing services and availing the product.

Ÿ conduct data analysis in order to improve the services provided to Users;

Ÿ analyze how the App is used, diagnose service or technical problems and maintain security;

Ÿ send communications notifications, information regarding the products or services requested by Users or process queries and Applications that Users have made on the App, including marketing and promotion of Our Services or Our Loanflix Platform by way of tele-messages or emails or calls

Ÿ comply with Our legal or statutory obligations.

Ÿ Use the User information in other ways permitted by law to enable you to take financial services from Us.

We will use and retain your information for such periods as necessary to provide You the services on Our App, to comply with Our legal obligations, to resolve disputes, and enforce Our agreements.

 

3. DISCLOSURE OF INFORMATION

We may disclose your information to third parties as per the terms of this policy. We share your information with third parties only in such manner and for the purposes as described below:

· We disclose and share your information with other financial service providers, banks or NBFCs and Our third-party partners for providing the services and offering the products as detailed under the Terms & Conditions;

· We share your information with Our third-party partners in order to conduct data analysis for the purpose of analysing your use of the Loanflix platform and improving the services;

· We may disclose your information, without prior notice, if We are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply Our terms of use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;

· We will disclose the data / information provided by a user with other technology partners to track how the User interact with App on Our behalf.

· We disclose and share your information in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets;

· We will disclose the information to Our third-party technology and credit partners to perform credit checks and credit analysis like credit bureaus or third-party data source providers;

· We may share your information with third parties under a confidentiality agreement and restrict use of the said Information by third parties only for the purposes detailed herein. However, We are not responsible for any breach of security or for any actions of any third parties that receive Your personal information.

· By using the Platform, you hereby grant to us your consent to share/disclose your Personal Information (i) To the concerned third parties in connection with the Services; and (ii) With the governmental authorities, quasi-governmental authorities, judicial authorities and quasi-judicial authorities, in accordance with Applicable laws of India.

 

We will use and retain Your information for such periods as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

 

4. STORAGE AND SECURITY OF INFORMATION

We store and process Your personal information, including the information received from Your Device on UCloud Servers and other secure cloud service providers. All information received by Us, either directly from You or through Your Device is protected and secured by Us. We adopt multiple safeguards to protect the security of the information and data provided by You, some of the safeguards We use are firewalls and data encryption using SSL, and information access authorization controls.

 

We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. To achieve the same, We use reasonable security practices and procedures as mandated under Applicable laws for the protection of Your information. Information You provide to Us may be stored on Our secure servers located in India. However, You understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access to our Loanflix Platform and data bases or other acts of third parties, or acts or omissions beyond Our reasonable control and You shall not be entitled to hold Loanflix responsible for any breach of security.

 

5. YOUR CONSENT

By using the App or by providing your information, you consent to the collection and use of the information you disclose on the APP in accordance with this Privacy Policy, including but not limited to Your consent for collecting, using, sharing and disclosing your information as per this privacy policy.

 

6. GRIEVANCE

If you have questions, concerns or grievances regarding this Privacy Policy, you can email us at our grievance email-address: operation@loanflix.in.

 

7. Refund

If the customer’s bank card or bank account is debited multiple times or if there is an excessive deduction from the customer's account in a single transaction due to technical error, please contact us. In this case, the excess amount excluding payment gateway charges will be refunded to the customer.

 

For refunds and cancellations, please contact the customer service team directly.